Cancellation due to change of plans:
You can cancel your reservation up to 48 hours before the start of the experience.
You can contact us via Whatsapp or send us an email at:
agrumity.experience@gmail.com
If you cancel within 48 hours of the activity start time, we will refund the full amount paid.
Cancellation due to bad weather:
In case of bad weather conditions, we probably need to cancel the experience because it’s most of the time outdoor. It may happend so up to 24 hours before the activity. We will notify you via Whatsapp or email, so please keep an eye on your inbox.
In case of weather-related cancellations, we will automatically refund the full amount paid.
Cancellation due to force majeure:
In case of cancellations due to force majeure, we will automatically refund the full amount paid.
We will notify you via Whatsapp or email as soon as possible, so please keep an eye on your inbox.
No-Show and Delay Policy:
If you fail to show up for the experience, you won't be eligible for a refund. If you anticipate being late, please inform us via Whatsapp; we allow a 15-minute grace period. We understand that traffic can be unpredictable, so let us know about any delays, and we'll do our best to accommodate you upon your arrival.