Shipping policy
Seasonal Shipping
Agrumity ships its kits strictly during the months of January and February to ensure maximum freshness and full seasonality of the citrus fruits. Customers are notified via email of the scheduled shipping date and courier pickup, and they receive a tracking code to monitor their package.
Shipments are made through express couriers, ensuring delivery within 48-72 hours. Agrumity is not responsible for any delays caused by the courier. In case of non-delivery or damaged packages, customers can contact our customer service at agrumity@gmail.com. After verification, if applicable, the customer may receive a new shipment or a refund for the goods. Please note that shipping costs are non-refundable and returns are not possible.
Shipping Policy and Support Procedures:
- Shipping Information: Customers will receive an email notification with shipping details and a tracking code.
- Delivery Times: Deliveries are made within 48-72 hours via express couriers.
- Responsibility: Agrumity is not responsible for delays caused by couriers.
- Customer Support: For delivery issues, contact agrumity@gmail.com.
- Verification and Resolution: Agrumity will verify the issue and, if necessary, proceed with a new shipment or a refund.
- Shipping Costs: Shipping costs are non-refundable.
- Returns: Returns are not possible.