Refund policy

Modification Policy
Customers can modify their order information, including address and name, up to 3 days before the shipping date. Procedure:

• The customer sends an email to agrumity@gmail.com
• Agrumity updates the order information as requested by the customer

Cancellation Policy
Customers can request to cancel their order within 30 days from the shipping date to receive a full refund. Procedure:

• The customer sends an email to agrumity@gmail.com
• Agrumity will cancel the order
• Agrumity will issue the refund within 3 business days
• The customer will receive the refund according to their bank’s processing times

Return Policy
Returns or exchanges are not accepted for perishable goods. In case of defective goods, a partial refund or a subsequent shipment will be arranged as described in the refund policies.

Refund Policies
Customers have the right to request a refund within 14 days of delivery in case of non-delivery or damaged goods. Procedure:

• The customer sends an email to agrumity@gmail.com, providing proof of the damaged goods or non-delivery if possible
• Agrumity will verify the claim within approximately 3 days
• If the claim is valid, Agrumity will proceed with reshipping the goods or refunding the order
• Shipping costs are non-refundable