Terms of service

Terms and Conditions

Overview
Welcome to the Terms and Conditions of Agrumity. Agrumity is a company based in Sorrento, specializing in creating unique tourist experiences and producing Agrumity Kits. These kits contain hand-picked citrus fruits from the Sorrento Peninsula, and may include handmade ceramics and printed products such as books. The kits are exclusively available online at agrumity.com.

Acceptance of Terms and Conditions
By placing an order on agrumity.com, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. Acceptance of these Terms and Conditions is a prerequisite for purchasing products.

By purchasing, customers also consent to receive emails from Agrumity regarding order updates and shipping information.

Shipping Policy
Agrumity conducts seasonal shipments in January and February, at the start of the lemon season, to ensure the utmost freshness and seasonality of the citrus fruits.

Modification Policy
Customers can modify their order information, including address and name, up to 3 days before the shipping date. Procedure:

  • The customer sends an email to agrumity@gmail.com
  • Agrumity updates the order information as requested by the customer

Cancellation Policy
Customers can request to cancel their order within 30 days from the shipping date to receive a full refund. Procedure:

  • The customer sends an email to agrumity@gmail.com
  • Agrumity will cancel the order
  • Agrumity will issue the refund within 3 business days
  • The customer will receive the refund according to their bank’s processing times

Return Policy
Returns or exchanges are not accepted for perishable goods. In case of defective goods, a partial refund or a subsequent shipment will be arranged as described in the refund policies.

Refund Policies
Customers have the right to request a refund within 14 days of delivery in case of non-delivery or damaged goods. Procedure:

  • The customer sends an email to agrumity@gmail.com, providing proof of the damaged goods or non-delivery if possible
  • Agrumity will verify the claim within approximately 3 days
  • If the claim is valid, Agrumity will proceed with reshipping the goods or refunding the order
  • Shipping costs are non-refundable

Intellectual Property Clause
All content on agrumity.com, including text, images, logos, and designs, is the property of Agrumity and is protected by copyright laws. Unauthorized reproduction, distribution, or use of the content is prohibited.

Limitation of Liability Clause
Agrumity will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the products purchased on the site. Agrumity’s liability will be limited to the value of the order placed.

Jurisdiction Clause
These Terms and Conditions are governed by Italian law. Any disputes arising from the interpretation or execution of these Terms will be under the exclusive jurisdiction of the court of Naples.

Contact Information Clause
For any questions or assistance, customers can contact Agrumity via email at agrumity@gmail.com.

Contact Information
Questions about the Terms of Service should be sent to us at agrumity@gmail.com.
Our contact information is posted below:
AGRUMITY 
agrumity@gmail.com
Via. C. Colombo 100 Meta (NA)

VAT: IT10420261215